What is an Escape Room?
Long Gone Escapes is a live team based activity where players must discover clues, solve puzzles and complete tasks while locked in a room in order to escape the room or complete a task within 60 minutes.

 

Am I really locked in a room?
Yes, but you can leave at anytime. An emergency key is located in each room allowing you to unlock the door leave at anytime. The emergency key is always located on same side as the exit door handle. Keep in mind, your clock will not stop while you are out of your room.

Each room is also monitored closely via video cameras and microphones. The Game Master has the ability to be within the room is seconds if need be.

 

How do I book a room?
Click here to book a reservation online. All reservations are done through our secure website to ensure your information is safe.

 

Are reservations required?
Yes, Reservations are required. We require the online booking to ensure that a room is not double booked. You can check availability of any room by clicking BOOK NOW.

 

How much does it cost?
Adults (18+) $25.00,
Teens (13-17) $20.00
Seniors (65+) $15.00,
Kids (6-12) $10.00 (no charge for children 5 and under)
(10% military, first responder and corporate discounts available when paying in store)

 

How many people can be in a room?
The rooms are designed for small groups of 1 -6 people. We recommend 2 people at a minimum. Maximum Occupancy Per Room is 6 PEOPLE.  This includes children, toddlers & infants.

 

What if we don’t have enough people to fill the room?
All games are created as a “private experience” only for your group. There can be as little as 2 players in the room or as many as 6 people.

 

What if I don’t want to pay for everyone in my group? Can my friends pay for themselves?
Yes! You can simply select the “pay in store” option when you schedule your booking and we will ring everyone up separately upon arrival.

 

Is there a minimum age?
There is no minimum age to participate. All rooms are family friendly and have been designed for members of all ages to participate. For the best experience, we recommend members be at least 6 years old in order to contribute to the experience.

 

I have am infant or a toddler, can I bring them?
Yes, we understand that we are located in a tourism area and that some of our guests do not have a sitter available to watch their infants or toddlers. We ask that infants remain in a carrier or a parent’s arms during the game. We ask that parents ensure that their child does not handle any of the game props, as they can be easily broken. If you are bringing a toddler, give us a head up. We have special items that we can place in the room for them to find that will include them in the game experience.

 

How long can I expect to be in your building?
We estimate you will be with us for about 90 minutes. Please arrive 15 minutes prior to your scheduled time to prepare. You will be  briefed on your experience prior to beginning your game. Afterwards, also plan on another 15 minutes for photo opportunities.

 

What if we get stuck? Can you help us?
If you get stuck, the Game Master can provide you and your party with hints, if requested. We offer up to 3 hints with no penalty. However, there more than 3 hints are used, you will no longer be eligible for a spot on the leader board. Our main goal is for you to have fun, WE WANT TO SEE YOU ESCAPE! Everyone in your group must all agree in order to receive a hint.

 

Can we add time to our experience?
Usually no. The experience is designed to be completed within one hour and another group is usually right behind you ready to begin their adventure. However if there is no group scheduled after you, you may be able to purchase extra time for $1 per minute. The ability to purchase more time at the discretion of your game master.

 

Can you accommodate a large groups or corporate event?
Yes we can! We can accommodate birthday’s engagements, bachelor/bachelorette parties, team building events, etc. Please contact us if you have an event you would like us to participate in with you. If you have a gift or something special to bring, we can even incorporate it into the experience.

 

Can I cancel my reservation?
In order to receive a refund, you must cancel no later than 24 hours prior to the scheduled reservation time. All cancellation must be done by contacting us directly. Cancellations made less than 24 hours cannot be refunded, but we will gladly reschedule your experience for another date and time. Cancellations are subject to a 3% refund fee of the total amount. Please allow 3-5 business days for refund processing to occur. Rescheduled experiences are not subject to any fees.

 

What if I arrive late, can I still participate?
You can still participate, just be aware that your time in the room will be reduced by the amount if time you are late. If you arrive 10 minutes late, your time in the room will only be 50 minutes as we have to stay on schedule for the teams arriving after you.

 

Do you sell gift certificates?
Yes. Gift certificates can be purchased online and redeemed when a room is booked. We send your certificate via email, which can be printed out and given as a gift.

 

What should I bring?
Bring your sense of adventure, your friends and a desire to challenge yourself! You will be on your feet for an hour, so comfortable shoes are a good idea as well.

Cameras, cell phones, purses, jackets, etc must be left in secured lockers in the lobby. If you must keep your cell phone because you are “on-call” that is ok, but please no pictures, videos, or phone calls during your experience. Any violation of this policy will result in immediate removal from the game with no refunds.

 

Are there actors in the rooms and will they touch me?
There are no actors in the rooms and no one will be touching you.

 

Is it scary?
NO! We are focused on fun for everyone. Some of our rooms may include elements of surprise or employ techniques to enhance the experience such as music or specific lighting, but they are not intended to be frightening and will never be gruesome or gory. We do not use strobe lighting, loud noises or actors.

 

Are you filming me?
Each escape room is equipped with cameras and your experience in monitored to ensure safety and an enjoyable experience. Before you begin, you be asked to sign a waiver to be filmed. Video footage is destroyed after 48 hours and never used publicly without your specific written consent.

 

Is it possible to book outside of the posted hours?
Sometimes, yes. Depending on availability, we may be able to book outside of normal hours.  A minimum purchase will be required. Please contact us for more information.

 

I’ve already done one of your rooms, can I do it again?
Yes! But understand you will not be eligible for our “fastest 5” or “clueless” leader-board, as these are meant for first attempts only.

 

Did we answer all your questions?
If not, please contact  us.